Acceptable Use Policy

DRAFT for lawyer review. Replace [brackets] before publishing.

You may

• Send order updates, receipts, appointment reminders, delivery notices and promotions to your own customers.
• Send promotions to people who have given you their number to be contacted.

You may not

• Message people who have not dealt with you or agreed to hear from you (no bought, scraped or borrowed lists).
• Send scams, fake giveaways, advance-fee or "send money to receive money" messages, or anything meant to trick people out of money or codes.
• Pretend to be a bank, mobile-money provider, telecom, government body, or another business.
• Send unlawful, threatening, hateful, sexual or misleading content, or content about illegal goods.
• Send campaign messages between [8pm] and [7am] Ghana time unless they are transactional.
• Keep messaging someone who has asked you to stop.
• Use sender names that resemble phone numbers, short codes, banks or public bodies.
• Try to bypass our checks, share your account, or resell the service without our written agreement.

Opt-out

Every promotional message must give people a way to stop, for example: "Reply STOP to 0XX… or tell us at [number]". Add anyone who opts out to your Do-Not-Message list; Chen SMS will block sending to numbers on that list.

What we do about abuse

• New accounts start with a daily sending limit that rises as you build a clean record.
• We may hold a campaign for review if it looks like spam or fraud (many recipients, suspicious links, sudden changes in behaviour).
• Complaints from recipients or operators are investigated. Repeated or serious breaches lead to suspension, and we may report fraud to the authorities.

Report a problem

[abuse@ email] · [WhatsApp number]